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The changing aftersales market

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The aftersales car market in the UK has changed dramatically over the years. Traditionally consumers would head to dealers for all their needs, such as servicing, MOTs or repairs. Independent companies offering different services and better flexibility have given people more alternatives and brought about significant changes. This has seen the aftersales volumes of dealerships fall, creating big challenges for them if they want to compete.

Some staff at dealerships are having to adapt their roles to facilitate necessary changes and innovations. One move that many dealers have made is extending their opening hours so that consumers have more flexibility when it comes to dropping off their vehicle and collecting it. Earlier opening times in the morning are becoming particularly common as they allow people to drop their cars off before work. Some garages now take bookings as early as 7.30am.

Mobile services are also a growth area because they offer fantastic convenience for consumers. Instead of dropping off vehicles at a garage, they can arrange for someone to come and collect it or work on it at their home. Both of these have proven popular because they reduce disruption.

The changes in the aftersales market have created opportunities for new motor industry jobs, particularly with dealerships needing to adapt their opening hours and look at the additional services they can provide. Extra staff may also be needed to help improve the accuracy of the services. Volvo unveiled an innovative service two years ago and has been rolling it out to their dealerships across the UK since then. The Volvo Personal Service (VPS) initiative includes ensuring two man teams of technicians are responsible for servicing. This reduces the time the job takes and improves accuracy because they can consult and share ideas.

If you are looking at a career in the vehicle aftersales market, you need to be prepared to meet consumer demands and maximise accuracy, regardless of the role you want. You can browse the latest job openings on the John Gibson Associates website. Each listing includes a job description and details of what the company is looking for in an applicant. You can apply for many roles online with us and keep up to date on the latest motor industry jobs in the UK.